Challenge
Mastermelt Ltd. was dealing with disparate refining/ recycling systems. These multiple platforms were causing inefficiencies across their business processes and slowing the work down. Additionally, these inefficiencies were affecting Mastermelt’s ability to provide the highest level of client service.
Solution
The DataVue Precious Metals solution is purpose-built for the precious metals industry. As a complete ERP solution, it can integrate all Mastermelt’s systems and streamline production, lot control, settlements, and payments.
Results
Automated the way in which Mastermelt calculates refining charges and manage lot control. Plus, the ERP solution gave Mastermelt the ability to communicate real-time status with their customers. Mastermelt has seen a significant improvement in efficiency and client satisfaction.
The Impact
Mastermelt has seen a significant improvement in efficiency and client satisfaction.
“We are very pleased at our decision to implement the software and to work with the knowledgeable and professional staff at CAI.”
Key Features Used
- Real-time visibility
- Inventory management
- Order automation
- Reporting
