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One Portal. Every Case.
The CAI Support Portal is your single destination for cases, updates, and answers. Submit a request, track it in real time, and search our knowledge base — most questions get answered without a phone call.
One Place To Start Every Case
The CAI Support Portal brings every case into one place.
Submit & Track Cases
Open a technical or service request and watch it move in real time, from submission to resolution.
Faster Responses
Your case gets full visibility across our team the moment it's submitted, so nothing slips through the cracks.
Knowledge Base
Search centralized how-to guides, FAQs, links to instructional videos and articles instead of waiting on hold for an answer.
Still Reach Us Directly
Your product's existing phone and email support hasn't changed — the portal is one more way in
| Company | Phone | |
|---|---|---|
| CAI Acctivate Essentials | [email protected] | |
| CAI DataView | 603.893.9090 | [email protected] |
| CAI FoodConnex Essentials | [email protected] | |
| CAI DataVue Jewelry (formerly JMAS) | 800.422.4782 | [email protected] (after-hours: [email protected], 5p–8a M–F, all Sat/Sun) |
| CAI Managed IT | 800.422.4782 | [email protected] |
| CAI Maritech North America | [email protected] | |
| CAI Maritech Norway | [email protected] | |
| CAI Minotaur | [email protected] | |
| CAI Parsable | [email protected] | |
| CAI DataVue Precious Metals (formerly PM Refining) | 800.422.4782 | [email protected] |
| CAI DataVue Timber & Millwork (formerly Ponderosa) | 800.422.4782 | [email protected] (after-hours: [email protected]) |
| CAI Provisions | 800.422.4782 | [email protected] (after-hours: [email protected]) |
| CAI ShopVue EDI (formerly Radley) | 248.559.6503 | [email protected] |
| CAI ShopVue Material Traceability (formerly Radley) | 616.541.1008 | [email protected] |
| CAI Robocom ROC | [email protected] | |
| CAI DataVue Perishables (formerly Seasoft) | 800.422.4782 | [email protected] (after-hours: [email protected]) |
| CAI ShopVue MES | 207.773.0944 | [email protected] |
| CAI xTuple | 757.461.3022, opt. 2 |
Access CAI Printing & Graphics (Graphic Communications) Product Support Numbers
Support Questions & Answers
How do I access the CAI Support Portal?
Is there a general support email I can contact?
Yes, it’s [email protected]
Is phone support still available?
Yes — please see the phone number above for your product.
Where do I find how-to guides and FAQs?
Inside the portal's knowledge base, searchable by topic.
I can’t login to the Portal – who do I contact for help?
If you are a current customer, you login and account is already set up for you. If you are unable to login, please contact [email protected]