Challenge
PG Professional Golf, a golf products distributor with 60% of their business driven by EDI orders, faced significant operational inefficiencies across multiple departments. Their manual processes were error-prone and time-consuming: credit holds were managed through weekly manual emails, sales orders required rekeying between spreadsheets and accounting systems, EDI orders were entered manually, and shipping information had to be retyped into FedEx and UPS systems. These disconnected processes created communication bottlenecks and prevented departments from accessing real-time information, forcing staff to constantly ask for inventory levels and other critical data.
Solution
PG Professional Golf implemented Acctivate to connect all departments in a single unified system. The solution included Business Activity Management for efficient credit and collections processes, eliminating manual credit hold lists and reducing processing errors. Acctivate's integrated Shipping Workstation Interface eliminated the need to retype address information into UPS and FedEx—pulling data directly from the system. EDI integration with TrueCommerce provided seamless processing of their high-volume EDI orders (60% of business). Sales order entry was simplified to a single point of entry, eliminating the rekeying process. Crystal Reports integration enabled detailed business analysis with accurate reporting, replacing error-prone spreadsheet-based analysis.
Results
- All departments connected in a single, unified system
- Eliminated manual credit hold list and reduced processing errors
- Automated EDI order processing for 60% of business volume
- Single point of entry for sales orders—no more rekeying
- Real-time visibility into inventory levels across all departments
- Automated shipping information with Shipping Workstation Interface
- Eliminated manual data entry between systems and shipping carriers
- Accurate, detailed business reporting via Crystal Reports integration
- Direct communication between departments reducing email bottlenecks
The Impact
Overall, Acctivate helps a lot on the operational side and for inventory tracking. The added bonus is the customer service piece that we utilize to provide better customer service. Productivity has increased across our organization by eliminating unnecessary communication and process errors.
Key Features Used
- Business Activity Management
- Credit & Collections Management
- EDI Integration with TrueCommerce
- Shipping Workstation Interface (FedEx/UPS)
- Sales Order Management
- Real-Time Inventory Visibility
- Crystal Reports Integration
- Automated Order Processing
