Challenge
Rotorcorp, the leading global supplier of Robinson Helicopter parts, needed a comprehensive ecommerce strategy to support their rapidly growing overseas customer base. The challenge was to manage orders across multiple sales channels—phone, email, and web—while maintaining real-time inventory visibility across multiple warehouses worldwide. Without proper inventory management software integrated with their ecommerce platform, Rotorcorp struggled to provide reliable, time-sensitive parts delivery and consistent customer service.
Solution
Rotorcorp implemented Acctivate, an inventory management software that integrates seamlessly with WooCommerce and other sales channels. This integration provides real-time inventory visibility across all warehouses and sales channels, enabling the Rotorcorp team to manage multi-channel order fulfillment efficiently. The solution allows them to offer customers 24/7 online ordering with guaranteed accurate availability information, strengthening their position as the first comprehensive authorized Robinson Service Center to sell parts online.
Results
- Became the first comprehensive webstore for Robinson Helicopter parts
- Ecommerce sales now comprise an increasing share of overall revenues
- Real-time inventory visibility across all sales channels
- Multi-warehouse inventory management across global operations
- Improved customer experience with 24/7 online ordering and accurate availability
- Seamless integration with WooCommerce and existing business processes
The Impact
"Acctivate is a great tool and is backed by an excellent support team. The customer service we received has been unbelievable. As we are looking to grow, we know we're just scratching the surface with Acctivate. We look forward to figuring out how we can continue to grow this relationship as we expand our company."
Key Features Used
- Multi-Channel Order Management
- WooCommerce Integration
- Multiple Warehouse Management
- Real-Time Inventory Visibility
- Order Fulfillment Automation
