Managed Services

When the requirements of monitoring network uptime, fending off cyber intrusions, and providing technical support threaten to derail your organization, it’s time to turn to a managed IT solution.

With CAI Software Managed Services, our Networking Operating Center (NOC) has eyes on your entire information technology infrastructure, all the time. Rather than scrambling to cover the cost of an unexpected IT failure, you can budget for a flat monthly fee. And the peace of mind of knowing your company’s valuable IT assets are in the hands of skilled, reliable experts is simply priceless.

Offered exclusively to our ERP software clients, we provide a one-stop source for trusted IT support.

CAI Managed Services Highlights

Server Monitoring & Management

Get 24/7 monitoring and management of all components of your Microsoft® Windows™ operating environment and be immediately notified of any server that’s not performing within preset threshold levels. We prioritize alerts, analyze the issue and take immediate steps to resolve it.

Network Endpoint Protection

Protect your network-connected "endpoints" (desktops, laptops, and tablets) against viruses and spyware. Automatic operating system patch management along with an anti-spam filter and website blocker ensure that minor problems don’t become big ― and expensive.

24/7 Help Desk

Our 24/7 IT Help Desk is staffed by knowledgeable, Microsoft-certified technicians who are familiar with your specific IT infrastructure. They can assist in resolving day-to-day computer issues (e.g., email won’t work, an employee can’t print, etc.) to keep your team productive.


Add-On Features

Inbound Email Filtering

Protect your inboxes against spam, viruses, and other malware. Easily preview and delete suspect messages before they are opened. Filtered emails are stored in an external quarantine accessible by your IT department or staff. The service is automatically updated for the latest threats.

Onsite & Cloud Data Backup

Secure your data with onsite and cloud-based server and computer backups. Back up specific files or the entire hard drive with incremental, dated restoration points for easy retrieval. If a server malfunctions, the service can assume the role of the server, providing a complete fail-safe.

Network Status Review Meetings

At CAI, feedback is essential to our business. Throughout the year, we’ll review outstanding issues and discuss potential new business challenges. This helps us know where we’re effective and where we can improve and gives you the peace of mind that we’re focused on your needs.

CAI Cloud Services: Infrastructure-as-a-Service (IAAS)

Available for a fixed, monthly subscription fee, CAI’s Cloud Services deliver a flexible Cloud Computing solution with latest servers, networking technology and storage that keeps your network running — securely — and lets you access applications anytime and anywhere.