Product Support

CAI Customer Support

If you need support assistance for your CAI products, please use the following contacts.

Product Name Details
DataView For DataView product support, call 603.893.9090. Support requests could also be sent to: techsupport@multiprocess.com.
Food Connex ERP Call 215-794-7008 ext. 2 or email support@foodconnex.com.
JMAS Call 800-422-4782 or email softwaresupport@caisoft.com. For emergency after hours/weekend (5p-8a Mon-Fri, all Sat/Sun), contact afterhoursjmas@caisoft.com.
Managed IT Call 800-422-4782 or email techsupport@caisoft.com.
Ponderosa ERP Call 800-422-4782 or email softwaresupport@caisoft.com. For emergency after hours/weekend (5p-8a Mon-Fri, all Sat/Sun), contact afterhoursponderosa@caisoft.com.
Provisions ERP Call 800-422-4782 or email softwaresupport@caisoft.com. For emergency after hours/weekend (5p-8a Mon-Fri, all Sat/Sun), contact afterhoursprovisions@caisoft.com.
Radley EDI and Endeavor For support of Radley iCARaS, iREDI and iSC, contact 248.559.6503. For Radley Endeavor Process Automation (EPA), contact 616.541.1008 or email bcdcsupport@caisoft.com.
For all products, customers can also use the RadTrack customer portal to submit support tickets: https://radtrack.radley.com/login.
Robocom CANADA: Call 905.752.8293, US: Call 631.861.2065; or email support@robocom.com.
Seasoft ERP Call 800-422-4782 or email softwaresupport@caisoft.com. For emergency after hours/weekend (5p-8a Mon-Fri, all Sat/Sun), contact afterhoursseasoft@caisoft.com.
ShopVue MES Call 207.773.0944 or email support@shopvue.com.
xTuple ERP For xTuple ERP customer support, call 757.461.3022, option 2. Alternatively, customers can use the online portal to submit tickets: https://portal.xtuple.com.

Resources

Resources