Call (800) 422-4782 or email softwaresupport@caisoft.com. For emergency after hours/weekend (5p-8a Mon-Fri, all Sat/Sun), contact afterhoursponderosa@caisoft.com for Ponderosa, afterhoursprovisions@caisoft.com for Provisions, afterhoursseasoft@caisoft.com for Seasoft, and afterhoursjmas@caisoft.com for JMAS.