If you need support assistance for your CAI products, please use the following contacts.
Ponderosa, Provisions, Seasoft, JMAS Support
Call (800) 422-4782 or email softwaresupport@caisoft.com. For emergency after hours/weekend (5p-8a Mon-Fri, all Sat/Sun), contact afterhoursponderosa@caisoft.com for Ponderosa, afterhoursprovisions@caisoft.com for Provisions, afterhoursseasoft@caisoft.com for Seasoft, and afterhoursjmas@caisoft.com for JMAS.
ShopVue MES Support
Call (207) 773-0944 or email support@shopvue.com.
Food Connex Support
Call (215) 794-7008 ext. 2 or email support@foodconnex.com.
Call (800) 422-4782 or email techsupport@caisoft.com.
Radley Support
For support of Radley iCARaS, iREDI and iSC, contact 248.559.6503.
For Radley Endeavor Process Automation (EPA), contact 616.541.1008 or email bcdcsupport@caisoft.com.
For all products, customers can also use the RadTrack customer portal to submit support tickets: https://radtrack.radley.com/login
For xTuple ERP customer support, call 757.461.3022, option 2. Alternatively, customers can use the online portal to submit tickets: https://portal.xtuple.com.
