Streamline Refining Services and Contracts

to Maximize Customer Satisfaction


CAI was quickly able to understand our core business practices and tailor the software to maintain our unique way of doing things.

Ian Ewen


Navision for Refiners automates the way in which we calculate refining charges and helps us communicate real-time status to our customers.

Tony Bransbury
Mastermelt Ltd.

Feature Set

With NAV for Refining, you can create production orders and track and document the movement of materials, including receiving, vault, fire assay, wet chemical analysis and other work centers. When a lot is received, NAV for Refining lets you quickly create a detailed production order, split lots and track the movement of samples and other materials throughout the refining process.

[Click each feature for more details.]

  • Lot Processing and Control

    Create production orders and document the movement of materials throughout the refining process, including receiving, vault, fire assay, wet chemical analysis and other work centers. NAV for Refining provides an integrated suite of tools to plan, manage, and execute a world-class manufacturing operation. You can boost operational efficiency and effectively manage production, including production orders, supply planning, and capacity requirements planning. Manage your entire manufacturing process from product configuration, supply, and capacity requirements planning to scheduling and shop floor.

  • Settlement

    Settle your client's accounts using current metals pricing or an agreed-upon fixed price. Factor in gross and refined weight, refining charges, assay fees, freight and other service charges.

  • Advance Payments

    Advance your clients the expected lot value and maximize customer service.

  • Hedging Function

    Protect yourself and your customers from market price fluctuations. Establish metal quantity and price for each vendor or associate a precious metal quantity and price with a specific lot.

  • Inventory Control

    Tighten inventory management processes to help increase operational efficiency across your business, improve customer service, and reduce inventory and distribution costs. With NAV for Refining you can increase automation and item tracking capabilities, improve inventory accuracy and better match the goods you have on hand with customer demand. Connect inventory control, purchasing, and sales order processing with demand planning and help reduce costs, improve cash flow, and help ensure that you have the right stock available when you need it. Effectively balance availability with demand and track items and their possible expiration dates throughout the supply chain to help minimize on-hand inventory, optimize replenishment, and increase warehouse efficiency.

  • Manufacturing

    Regardless of the metals you work with (i.e., silver, gold, platinum), your manufacturing processes (i.e., heat, pressure, reduction metalworking) or the specific precious metal alloys products you make (i.e., bullion, coin blanks, ingots, wire, sheet, shots), NAV for Refining will help you produce the right products, in the right quantities, at the right time and at maximum profit. Incorporate work-in-progress (WIP) refining inventory into your finished goods manufacturing process. Allocate customer metal to customer finished-goods orders. Track precious metal and scrap through the production cycle. Include precious metal WIP inventory into your daily metal hedging calculation. Generate daily market valuation reports for your precious metal products. Click here to find out more.

  • Financial Management

    As the backbone of your business management solution, NAV for Refining's accounting and finance solutions help you track and analyze your business information. With end-to-end integration, you can efficiently manage your general ledger, payables, receivables, inventory, analytical accounting, fixed assets, and cash flow as well as perform bank reconciliations and collections. You can also manage your financial processes across multiple currencies, locations, or companies.

  • Supply Chain Management

    Streamline your sales and purchasing cycle. With NAV for Refining, you can tailor workflow processes to meet specific needs and keep pace with competitive markets and low margins. Help increase customer loyalty with better responsiveness, rapidly pursue new market opportunities, and improve your profitability by working more efficiently with partners. Improve inventory management, manage single or multi-site warehouses, and handle order processing and demand planning.

  • Business Intelligence and Reporting

    Bring strategic insight into your business processes with sophisticated reporting, analysis, and budgeting solutions that help you improve and propel critical decision-making throughout the organization. Direct access to real-time, business-critical information and a wide range of analytical and reporting tools can help you manage budgets, create and consolidate reports, and look for trends and relationships.

  • Customer Relationship Management

    Customer relationship management enables automation of many day-to-day tasks for sales, customer service, and marketing professionals. Manage customer records and sales histories, create and launch marketing campaigns, and track customer activity. Make service operations more profitable by organizing your service resources for optimum efficiency, forecasting and tracking parts consumption, proactively managing contracts and service agreements, and gaining tighter control over costs. Accessible from Microsoft Office Outlook and Employee Portal, Microsoft Dynamics NAV helps your sales team work without limits.

  • Workspace Collaboration

    Help people across your business collaborate effectively by expanding access to business applications, information, and processes. In addition, you can use Microsoft Windows SharePoint Services to help create workgroups and teams to generate discussion and exchange information related to specific interests and projects.

  • Human Resource Management

    NAV for Refining provides support for your human resource processes by helping you organize and control information about your employees. Attach comments to employee records, track absences, and generate reports to keep on top of your most important asset - your people.

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