Server & Desktop Management Services
Unexpected computer network delays, slow/sluggish networks and network downtime cost companies millions of dollars annually through lost productivity, increased IT maintenance costs, lost transactions, lost e-mails and stress. Maximizing computer network uptime and understanding security issues can be complicated, but keeping your network and computers humming and protecting you from malicious threats shouldn’t be.
By managing servers better, you gain the efficiencies, economies of scale and capabilities to align your IT assets with your business. That means you can maximize the return on investment (ROI) of your servers and focus on strategic priorities.
Our remote Server and Desktop Management service makes network and desktop computer problems significantly more avoidable and predictable. Available for a low, consistent monthly fee, the remote Server and Desktop Management service is a fully managed, cost-effective and continuous 24-hour, 365-day “eye on your network and personal workstations,” and is available in a range of packages to meet your individual needs.
Depending on your specific requirements, the remote Server and Desktop Management service can provide:
- 24x7 Server Monitoring and Maintenance
The remote Server and Desktop Management service provides 24x7 monitoring and maintenance of your computer servers by CAI’s Network Operations Center (NOC). You get immediate notification of any network, peripheral or critical device that’s not performing within pre-set threshold levels. Virtually anything connected to your network can be monitored and managed to maximize uptime. You’ll potentially save a fortune in network downtime, unpredictable IT costs or lost productivity.
- Data Security Solutions, Anti-virus and SPAM Filtering
The biggest contributor to the lack of security in a computer network is improperly installed or out of date security ‘patches’ that protect the network from viruses, malware, Trojans and other online threats. The remote Server and Desktop Management service provides centralized patch management to ensure that your systems are properly patched and protected. The service also includes centrally managed anti-virus and anti-spyware support to keep your e-mail inboxes free from virus-laden e-mails, SPAM and phishing attacks—all the while delivering superior performance and no delays. You get state-of-the-art, enterprise-level security at a small business price.
- Desktop Management – Automated Windows Patch Installation
When implementing a data backup and disaster recovery solution, most companies overlook data stored locally on their employees’ personal computers. Viruses, malware, mechanical failure, corrupt boot or registry files or other malfunctions can result in lost data and employee productivity. CAI’s remote Server and Desktop Management service provides additional “end-point” security through automatic anti-virus and Microsoft Windows operating system patch management on each desktop computer connected to the network. In addition, the service includes an on-site (and, optionally, offsite) backup solution for your PCs and laptops. Automated in the background, the remote Server and Desktop Management service can be configured to backup selective files and folders or the entire drive with incremental dated restoration points for easy retrieval of data.
- Pre-Paid Help Desk Support Plans
For remote and on-site problem resolution not covered under the Server and Desktop Management Service Level Agreement (SLA), CAI offers a range of pre-paid Help Desk Support Plans.